To maintain a successful connection to the cloud, please consider the following network configurations (device side, and network side).


Device side configurations are set while creating/editing sites. Learn more

Changing network configurations doesn't reflect remotely.

You should re-download a new configuration file here, and

update the device.



Communication Protocols and Ports:

  • Open port (443) for HTTPS protocol
  • Open port (80) for HTTP protocol
  • For hardware version 3.3 (firmware versions < 4.4.0), should open port (11101) for communication using TCP/IP protocol


Proxy Configurations:

Proxy configurations are supported with Firmware Version 4.4.0 and versions above this.


  • Inspector supports Web Proxy (HTTPS Proxy) servers
  • To configure proxy, you need an IP address and port number
  • Inspector supports only basic authentication (username and password) if any        

Other types of proxy servers are not supported.


Time Synchronization:

Inspector repeatedly synchronizes time with time servers using SNTP protocol.

You can choose to use default time server or configure your own.


You need to open port (123) for SNTP protocol.


  • Default Time Servers:


    • 0.africa.pool.ntp.org
    • 1.africa.pool.ntp.org
    • 2.africa.pool.ntp.org
    • 3.africa.pool.ntp.org
    • 0.pool.ntp.org
    • 1.pool.ntp.org
    • 2.pool.ntp.org
    • 3.pool.ntp.org


  • Custom Time Servers:

If you don't have access to default time servers or need to use special servers, you can configure your own.

Custom time servers are only supported with Firmware Version 4.2.16 and versions above this.


If time synchronization fails, device can't go online, and make sure that time servers are accessible through your network.